FEATURED HIGHLIGHT: lead of service
Partnered with Service Coach and fellow Service lead to raise conversion from 10% to 15% average between June-November. Was able to increase overall satisfaction rate (OSAT) via store surveys from 75 to 82.
RUN CLUB COORDINATOR: Baptist Health South Beach Run Club Powered by NRC Coordinator. Fostered relationships with local businesses like Salty Donut and Shake Shack for continued partnerships.
RUNNING CLINIC: Created, scheduled and organized the 1st floor running clinic. I partnered with DTC EKIN Sebastian and Sound Off headphones to showcase the NRC Guided runs and partnered with WHQ for a feedback survey.
VIP SHOPPING EVENTS: Assisted in Organizing and planning private VIP in-store events.
NIKE+ TRAINING CLUB: Assisted in facilitating NTC.
PINEAPPLE PACER TOWN HALL: Organized our first pacer town hall and created and distributed the Pineapple Pacer Handbook. Half NRC truths, half Frankie Ruiz truths.